Built for a regulated desk.
A customs brokerage lives on its record: who classified what, who approved which entry, what CBP said, what the importer was billed. Declarly keeps that record complete, separated by seat, and impossible to quietly rewrite.
Roles, access, invitations and the audit trail.
Nine roles and what each can do, one person's assigned clients, invitations that expire, and the record of everything that changed.
Watch the tour 0:47
Every action recorded. Every number sourced. Every seat separated.
Eight things that are true of every Declarly workspace, whichever seat you sit in.
Roles and permissions
Nine roles and sixty-six permissions. A licensed broker approves and releases; a writer prepares; an administrator watches the money; an importer sees only their own shipments. Writers can be narrowed to the clients assigned to them.
Append-only audit trail
Who did what, in which workspace, when. The record is enforced in the database itself: rows are added, never edited or removed. Support sessions into your account appear on the same trail.
Client data separation
Every endpoint an importer can reach is diffed against a written list by an automated test. Importers see their shipments, files and invoices, and nothing of the brokerage's internals.
Support sessions
Support opens a session that shows exactly what you see, read-only by default. Filing and moving money are refused in every mode, it closes itself after two hours, and it appears on your own activity log with the reason and the ticket.
Encryption in transit
TLS on every connection: the desk, the importer portal, the partner console and the API. Nothing travels in the clear.
Backups and continuity
The brokerage's records are backed up on a schedule, and the record is yours to take: the activity log exports to CSV for any range, and shipments, files, statements and receipts download as spreadsheets.
Every number sourced
Every figure on every dashboard carries a ⓘ that says exactly where it came from. Nothing is estimated where it can be counted.
750+ automated tests
Every release stands behind more than seven hundred and fifty automated tests, including the ones that prove the client boundary and the append-only record.
Three boundaries, one trail underneath.
The brokerage's desk, the importer's portal and a support session each see their own share. Everything any of them does lands on the same append-only record.
- Licensed broker — approves and releases
- Entry writer — prepares
- Company administrator — watches the money
- Importer — shipments, files, invoices
- Tracking — where each shipment is
- Two-hour cap
- Read-only
Filing and money refused
The record cannot be edited. Not by you, not by us.
Every invitation, every wallet movement, every approval, every reclassification is written to the activity log with who did it, in which workspace, and when. The database refuses updates and deletes on that table, so the history a licensed broker signs off on is the history that happened.
If anyone from Declarly ever opens a session in your account, it appears on the same log with who, when, why and the support ticket. The screen says so in plain words when nobody has.
- Enforced in the database — rows are added, never changed or removed
- Support sessions visible to the customer — on your log, not just ours
- CSV export for any range: when, what happened, who
When we look, you can see us looking.
Support finds the workspace on the ticket and opens a session that shows exactly what the customer sees. The session lasts two hours and cannot be extended. Approving an entry or a manifest, running a mail settlement, filing a refund claim and every wallet movement are refused for the whole session, in every mode. Everything changed is written to the audit trail the customer can read, with the reason typed and the ticket quoted.
- Read-only by default, with an admin-override mode that is itself audited
- Two-hour hard cap, one open session per engineer at a time
- Money and filings never move in a session
Found something we should know about? Write to security@declarly.com — the same address is published at /.well-known/security.txt. We reply to every report.
Nine seats, each seeing exactly its share.
Sixty-six permissions sit behind every screen and action. A role is a bundle of them, named in the trade's own words.
The ISF filer seat is one of the nine roles; Importer Security Filings themselves are not part of the desk.
Assigned-only visibility
A writer who looks after specific importers can be narrowed to those clients and sees nothing else on the desk.
Invitations that expire
Every invitation carries a role and an expiry, and the acceptance is written to the activity log.
Lock an account
An administrator can lock any account in the workspace at once, and the lock is on the record like everything else.
Declarly is an independent software company. We are not affiliated with, endorsed by, or acting on behalf of U.S. Customs and Border Protection. Entries are prepared, checked and approved on Declarly by a licensed broker; filings leave through the ABI system your brokerage already uses. In this sandbox the filing system is a simulator. Every filing decision is the brokerage's own licensed broker's; the workflow, the approvals and the record are ours.
See the record for yourself.
Open the live demo as a company administrator and read the activity log, or book fifteen minutes and we will walk you through the boundaries.